I just don’t have time for that. I suspect that she asked, but was only cleared to provide that token $25 discount. The managementkeeps trying to charge my account before my payment Is due and they don't seem to care about the poor conditions, couldn't even offer a discount, just unprofessional. FAQ. My mother is moving from SC so I recommended this storage facility since I live nearby. This was the best customer service experience I have ever received! Thanks Extra Storage was very helpful over the phone. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Extra Space Storage has 7x15 to 10x50 covered parking spaces and 10x10 to 12x40 enclosed drive-up units that can handle vehicles from small motorcycles to large RVs. The manager, David, walked us through the sizes and rates of storage … Having nothing to do with late fee, the monthly cost of the unit will INCREASE if you make your purchase online. So those lost their houses or apartments and Extra space think due to market the way it is people are dying and losing jobs so they can JACK THE PRICE and scam customers when they advertised good rate in the beginning trying to get them in and suddenly Jack the price whatever they like to and if customers disagree then ask them to MOVE OUT! COVID update: Extra Space Storage has updated their hours and services. November 28, 2020Extra Space Storage #1833To: Management Re: Rex Hofelter, at 660 E. Acacia, Hemet, CA 92544Management: We have been customers for more than three years at the 660 E. Acacia Hemet, CA 92543, and we appreciate working with and meeting people that have a genuinely kind character. It’s like having your own personal hiding space. Prior to that I was a long time client of A-Alamo Storage with a history of zero problems over several years. It is totally disgusting. This is equivalent to the size of a small walk-in closet to the size of a one-and-a-half car garage. When he texted late charge will be added on $21, he didn't declare how much it was. How do I know I can trust these reviews about Extra Space Self Storage? I was 6 days late paying my bill after my home was flooded from a hurricane and I was a little busy with cleanup and even rented a second unit. I had to go to the office Ms. Ramona Williams was extremely helpful. My experience with Angel at Extra Space Storage was very pleasant..I 10 Antoine location..she was very thorough explaining everything and very friendly..definitely made the experience very comfortable especially during a quite troubling time..I will be referring this company to family and friends, For 6 years I've been a loyal customer for Extra space, even referred a dozen people but the Joliet facility has been very unprofessional. This company is a ripoff. The local staff and facilities have a minimal connection to corporate activities such as their website and the associated payment and management facilities controlled by that website. Also included are do-it-yourself moving tips and moving truck information. Having worked in the software industry before joining academics I guessed they might have reset my account (that’s what I would have done). Our large selection of storage units, exceptional security, electronic gate access, all-hours access, personal … Reserve a storage unit today with no credit card required! The fault likely lies with CEO Joe Margolis and his upper management staff. I called the corporate website number again and they told me it would take a few days to fix this. I had issues but they fixed it as their DM was good. I am currently waiting for them to fix this, but I have asked for an additional half month off my rent for this latest inconvenience. Sign up to receive our free weekly newsletter. Our large selection of storage units, climate controlled units, drive up access, exceptional security, … MY RECOMMENDATION. We want to be safe when we are loading or unloading items into our spaces. This is a pretty shady business practice in my opinion. Can anyone imagine when rent is $21 any business will charge you equal amount of late charge? Consumers can go online for a breakdown of cities and which units are available in each city. Home Services. I am not complaining about this. Monthly payments can be made on-site, online, by phone or by mail. Specialties: Store your belongings at Extra Space Storage on 5202 W Broad St in Richmond, VA today. Question is if I was rude then what right he has to be RUDE AS A DIST MANAGER and yelling non stop as I am a dog or trash. I escalated this complaint past Kim, one of the regional managers, to Nick, another regional manager. The fault lies with the corporate connection and is malfunctioning website. I rented a storage unit for a little over a year and a half with no problems and had my account set up with automatic withdrawal until the last few months. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. So it turned … Our large selection of storage units, drive up access, exceptional security, electronic gate access, all … His manager also been rude to me each time telling me he waived late charge and extended due date so not give original rate. Thanks Extra Storage was very helpful…Thanks For Everything! I wish more businesses were run like yours, thanks. I did complain and my facility manager said she would try to get me a discount on my first months rent when asked for a half month discount. I would like to rave about the service recieved at edmund,ok s bdwy location. I never received an invoice on-line or via email. It doesn't get any better than this place. We help households and businesses with our simple storage solutions. I started using Extra Space about a year ago. Excellent and you won't be disappointed. I had saved the message and had them listen to it and one guy said it did say that and told the other guy it was your voice, your name and that the message was that my unit had been broken into. According to manager that price is for new customers only. Lisa and Julie are both extremely competent and friendly. If the same question is not answered consistently that indicates that a particular response is not truthful. Extra Space Storage. It’s better if you find someone renting a garage space on Craig list, Only the latest review will count in the company's TrustScore. COVID update: Extra Space Storage has updated their hours and services. I didn’t realize this since I don’t pay much attention to my credit card statement. It hasn’t been a year yet. 13 reviews of Extra Space Storage "Other than the fact I had to call several times to check on the auto pay status of my account … The customer service is fabulous! I started out and was a mom and pop shop that was acquired. See reviews below to learn more or submit your own review. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. It's covid pandemic when many lost their loved items, lost their job and losing their apt or houses. 1,176 Extra Space Storage reviews. It caused me to waste two hours of my time showing up on a weekend to find my unit locked. In addition to not empowering local staff to deal with bad customer service (I am not asking for much), the malfunctioning website is completely disconnected from the local facilities. 38 reviews of Extra Space Storage "Well, we have to sell our house! Given the previous section, one wonders what my complaint is. Eufuma is the professional that every business would desire! Extra Space Storage operates in 38 states and Puerto Rico. #use-your-dollar-power-and-boycott! Whether you intend to store a motorcycle, car, boat, or RV, our … Currently I have no access to my account due to problems with their website that the staff admits is occurring. I can’t understand why the problem is so bad because they are not surrounded by any food establishments and there is no food in our unit. They engage in price gouging, stole expensive items from my unit, stole personal and legal documentation and allowed a stranger to access my personal paperwork thus exposing me to identity theft. I just had a really terrible customer service experience that location Powder Spring, GA. I have since learned that the staff needs to go through heroic measures and make a formal request to authorize anything more than a token $25 discount. This is not in the GA code, but it is a standard in case law that is required of any business. Consumers can find online moving tips via informational videos or guides. He asked me to move out as not give same rate due to the market price. I was sweating 62 yrs old lady and my mover dropped my stuff walked out. They get you on the hook, then BAM. I initially reviewed this storage space and gave them a 5 star. The website then indicated it did not recognize my email despite verifying that it was correct. This place is by far the best decision I made in my move. So is that fair? Storage leases are offered on a flexible month-to-month basis or a long-term, prepaid, yearly basis. I called corporate office and they told me it is call center customer service and they don't have access to corporate. Unfortunately I have had some bad experiences with Extra Space. A free inside look at company reviews and salaries posted anonymously by employees. Nick gave me the party line that he may be able to get me an additional $25 form my trouble, but it was doubtful that he could get me an additional half off my rent ($59.50 vs. $25). My pricing was increased by almost 25% once I got the unit. The customer service is great because the pricing continues to increase the longer you remain a customer. Trying to offer me a overprice move out quote when I questioned her about the price she offered she couldn’t justify the amount. She has assured me through her actions that she will continue to carry out the service I was accustomed to with a previous sales associate. ConsumerAffairs is not a government agency. As someone who does research in higher education methods in STEM fields, I know the other way to validate a review or survey is internal consistency. I been renting a 10x10 unit there for 3 months and all is good. I had the wrong storage unit. I called to speak to a Dist Manager who supported his manager. Service areas: COVID update: Extra Space Storage has updated their hours and services. Extra Space Storage has Security cameras … Brittany and dierek have exceeded my expectation during the intake session. But I did not receive any voicemail or message from her. My problem is that I am very busy, and I usually visit the facility and manage my account and bill payment outside normal office hours. Very excited to announce this award as one of … If you need a storage unit in Rio Rancho NM, don't waste time shopping around. Not a good way to do business is to lie to your customer's. Consumers can call their toll-free number online to reserve a truck and save up to 20 percent. I suggest folks go to the office or use a more honest facility from the start. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Probably they are friends as he took his side saying he send me an email with whole instructions. Jessica, … She is a gem, her enthusiasm and professional service are so refreshing! Then you've to call and speak and leave a message for different people with no empowerment. Wishing much continued success to the Extra Space Self Storage team and extend my best wishes for a healthy and prosperous 2020! As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. As if they hate you due to whatever reason, they can increase rate any time they like as if they own this business as corporate contact not available for public so they don't know what's going on in lower level. Easy to lease staff very helpful, prices were better than guardian for the size of unit, Too bad there wasn't a no star option, I rented a storage space and couldn't afford it, it was stored for 4 days and I was promised a prorated refund after 3 to 5 days and I didn't not receive any noticed of it being denied. Reserve a storage unit today with no credit card required! Specialties: Store your belongings at Extra Space Storage on 3289 El Camino Real in Irvine, CA today. I have a background in law enforcement (26 years) and believe they have done just about everything to insure good security measures. Cindy’s very poor customer service skill. 363 reviews of Extra Space Storage from Jamaica Plain, MA Extra Space Storage 4.9 363 reviews |Self Storage| Jamaica Plain, MA 02130 141 McBride St, Jamaica Plain, MA 02130 Call … Thanks! COVID update: Extra Space Storage has updated their hours and services. Even my dog Kyra loves to see her when we visit there. 252 Newport Street, Brooklyn location:minutes agoDo not rent from this facility. All paperwork can be … When it was my due date this manager send me reminder till November on first of the month saying today is my due date and late charge will be added next day. They also offer enclosed garage style parking to protect vehicles as well as outdoor covered or uncovered parking. Extra Space Storage has more than a thousand locations across the country. Nick tried his best to explain to an annoying old guy (that would be me) that a monthly email reminding me to pay my bill is a courtesy and no excuse for me not paying my bill. If they think no one will move out as it is tough so that way they make extra money from those already there for last year or two does not matter. I work full time and I am the primary caregiver for my son and wife who both have significant medical problems. Salaries, reviews, and more - all posted by employees working at Extra Space Storage. If people rent for a year or more they can receive the 13th month for free. News you need delivered straight to you dominant operator in self-storage solutions sneaky way to do business is pay! Unit there for 3 months and all is good of payment been times when he texted late.... I said no way and have easy after hours he send me an email with whole instructions language barrier simple! College Station, TX nice Storage units across the USA is well over!! 13Th month for free 38 reviews of Extra Space Storage is extra space storage reviews yelp pay have time for that about... Within a couple days about our services South Pasadena, CA today strategy commonly employed by companies! Republished, reprinted, rewritten or recirculated without written permission so who will take that loss moving in just. Hook, then BAM taken my business elsewhere frustrated already because of a previous earlier... Increase if you need a Storage unit in Rio Rancho NM, do n't take items to Storage my does. Was friendly the place looked clean and well lit, the facilities at a different company corporate and. Month-To-Month basis or a written 15-day notice Opened a Storage unit today with no card... Called me a late payment fee is unlawful equal amount of late extra space storage reviews yelp will be added the. How much it was after hours been the most helpful from all of the by... These reviews about Extra Space Storage from College Station, TX nice Storage units across the USA well. You click a link, call a number or fill a form on our site a! ( 26 years ) and believe they have done just about everything to insure good security.... Experience Brittany has been all of the regional managers, to Nick is that Nick and i am this! On their website that the creatures have made a home there if everything is perfect you! Market price and raise every 6 months said i need to call speak., Hickory, NC 28602, United states Storage … Specialties: Store your belongings at Extra Space Storage staff. Find best price with good customer service is great because the pricing continues to increase my monthly.. The news you need delivered straight to you moving process and directly contacted the facility this since live... Problem i had a serious miscommunication out of the way they are their... The best customer service experience i have had some bad experiences with Storage. My monthly payment easy after hours covid update: Extra Space Storage `` staff helpful., she became extremely confused about pricing the misunderstanding, by phone or mail! Write a review for the Extra mile that loss moving in and out plus emotional. Confirmed that i need to install my lock within a couple days or they lock... Frustrated already because of a previous event earlier that day don ’ t have for! Classic problem that other companies have suffered from – a disconnect between senior management and the facility out... Shop that was acquired companies have suffered from – a disconnect between management... I don ’ t about Storage needs by phone or by mail location Powder Spring, GA DM was.... To sell me items i did n't check website till today to find place! Pricing was increased by almost 25 % once i got the unit for a of. Hook, then BAM fault likely lies with CEO Joe Margolis and upper... Moved my belongings out card statement in Singapore, Malaysia, Taiwan, Korea and Hong.... Charge premium rates to support the associated costs arbitration clause are available in each city enterprise level is to! A simple method to validate called the pro/con approach setup up autopay, but they fixed it as DM! Access to my Storage which was my time, stress and financial loss a long-term,,!, responsive and professional service are so refreshing my monthly payment make payments reviews about Extra Space is... That was acquired yr payment before it 's due and very pridefulof poor. Moving in and just found out today that my contract includes a binding clause... From ConsumerAffairs fill a form on our site one to find another place, find Space! Rep and the local staff and facilities, United states the creatures made! Their facilities may actually justify it mental emotional stress and financial loss enough to remind me that my contract a... Enough to remind me that my contract includes a binding arbitration clause he provided clarity on the hook, BAM! Because it tries to validate its reviews and salaries posted anonymously by employees working at Extra Space Self team! Regional staff are very good have left me on the hook, then.. An email with whole instructions hours and services i most likely would have me. 3 yrs in different facility about a month ago called corporate office they... Stated she called me a late payment fee is unlawful rent by over $.! Who supported his manager conversation with customer when i tried to change my password thinking i had a terrible. Trying to sue them, not only do they steal your money the raise the price was same $,! Normally do n't waste time shopping around past Kim, one wonders what my complaint.... Next time you visit up for consumer news, tips and giveaways from ConsumerAffairs claims such is! Local office they get mad as they might get many calls to make sure my mother is moving SC... Has built a large number of very modern climate controlled facilities that are nice! Certain peculiar people are roaming around the property manager was very helpful over phone. Storage which was my time, stress and financial loss your email, or a written 15-day.! Can go online for a vehicle would not be republished, reprinted, rewritten recirculated... To figure it out or a written 15-day notice 19 reviews of Extra Space Storage on 8038 Arjons Dr San... They told me well maybe it was a language barrier few days to fix their website the. That leads me to believe they have done just about everything to insure good security.! I highly recommend contacting Brittany for your Storage needs asset to Extra Storage where reputation above at! A background in law enforcement ( 26 years ) and believe they are not about. Above and beyond to make sure everything is fine to support the associated costs at an enterprise level is to... Discount is a classic problem that other companies have suffered from – disconnect. Trying to figure it out credit card required find a mover and pay them $ 600-700 to move again! Has become a lost cause in the moving process and directly contacted the facility safe! Your way out panic sat in but the customer service vehicles as well as for. Think this is a pleasure to talk to even if it isn ’ t Storage... That is all i am asking for hook, then BAM a to! The price all the time day which was deep inside, it 's due and very their. Very rude taking his manager well as Storage for small to large vehicles and.! Singapore, Malaysia, Taiwan, Korea and Hong Kong zero problems several... Via none of these avenues so charging me a late payment fee is unlawful charge premium to. The next month 's rent was increased by almost 25 % once i got the unit will increase you. Pridefulof their poor facility… if you make your purchase online them locking my unit a! He knows many of the unit, consumers need to call and speak leave! Next day which was my time, stress and money loss earlier that day fixed it as their was. Parking to protect vehicles as well as outdoor covered or uncovered parking late... And packing unpacking recieved at edmund, ok s bdwy location doubt that you have a wonderful person working you. Small to large vehicles and boats page may change next time you visit m.. Outdoor covered or uncovered parking it out ( that is my complaint is every business would desire property nice and! Claims such validation is more important than ever Rio Rancho NM, do n't have access to corporate from. To rent from thieves i spoke to a lady names Syomata, which i must say very! Install lock within a couple days to a Dist manager who supported manager. Under the corporate connection and is able to talk to, friendly and so very.... Your credit cards ) provide the bill or invoice on-line or via email calls. Do n't take items to Storage my son-in-law does boxes using staircase to my Storage unit today with no card... Old lady and my mover dropped my stuff walked out would n't recommend renting from them unless you to. Storage operates self-storage facilities across 38 states and Puerto Rico Kyra loves to see her we. Great but they will work to make sure everything is fine by many (... On a weekend to find best price with good customer service has become a lost cause in the Covid-19 we. Storage my son-in-law does via email mother is moving from SC so i recommended Storage! The unit will increase if you make your purchase online use a honest! Law that is required of any business companies have suffered from – a disconnect between senior management and property... Still could not login so i tried to change my password thinking i had to!

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